School Receptionist & Administration Apprentice

Reception Duties:

Providing a professional and welcoming reception service for pupils, parents, visitors and external agencies Answering telephone calls, responding to enquiries and accurately passing messages to the appropriate staff members Greeting visitors, ensuring they are signed in and comply with the school’s safeguarding and visitor procedures Supporting pupils with enquiries and assisting with day-to-day needs in a caring and professional manner Receiving deliveries and ensuring items are passed to the relevant staff members Assisting parents with school systems, including Arbor and Free School Meal voucher processes Handling incoming and outgoing post and correspondence Contacting parents regarding pupil-related matters when required

Administration Duties:

Providing general administrative support including photocopying, filing, printing, laminating and preparing documents Maintaining accurate pupil records and updating information on the school’s Management Information System (Arbor) Supporting attendance administration and working closely with the Attendance Team Building positive relationships with parents and carers to support effective communication Updating student records, processing information requests and liaising with central Trust teams Assisting with ordering processes and other administrative tasks as required Supporting school events, trips and wider school activities when needed Undertaking any other duties appropriate to the role as requested by the Administration Manager or Headteacher

Training:

The Level 3 Apprenticeship in Business Administration includes:

Level 3 Apprenticeship in Business Administration Level 2 Functional Skills in Mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will attend a half-day training session with HBTC, where you will develop your business administration knowledge and skills, and work towards any required Functional Skills qualifications (where needed). Additional off-the-job training and an End Point Assessment will also form part of the apprenticeship.

Training Outcome:

This apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.

Employer Description:

Working in a primary school is both rewarding and varied, and the administration team plays a vital role at the centre of school life. At Chiltern Primary School, no two days are the same. From welcoming families and supporting pupils to maintaining important school systems and helping organise activities and events, the successful candidate will experience a diverse and meaningful role.

The position offers the opportunity to make a genuine difference to the daily experiences of children, parents and staff while gaining valuable skills and experience in a supportive and friendly environment. It is an excellent first step for anyone looking to build a successful career in administration, customer service or education support.

Working Hours :
Monday to Friday, 8am - 4pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience