Apprentice Customer Service

The duties of the role are:

The role, after training, will include administration, customer care and telesales duties, including some of the following areas:

Active telephone calling to customers, customer engagement and customer care General administrative duties Filing, photocopying and distribution of documents Using Microsoft Packages Inputting data Deal courteously with visitors Dealing with stationery/stock levels Assisting all members of the team as required

This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the manager which are relevant to your role within the company to meet the overall business needs.

Training:

Level 3 Customer Service Specialist apprenticeship standard, which includes:

Level 2 Functional Skills in maths and English (if required)
Full, on-the-job training will be provided by the employer, with 20% off the job training as a requirement
End-Point Assessment (EPA)
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills.

Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence Potential for full time employment on successful completion of the apprenticeship Transferable skills that are invaluable in the wider world of work

Employer Description:
We begin by taking time to understand your business and objectives, then adapt our services to match. This allows us to develop strong, long-term relationships with our customers that ensure the right services are in place, at the right time. Every time. Add to this a friendly, experienced team, a willingness to overcome any challenge, and continuous investment in training and technology, and it’s easy to see why businesses already trust their facility services to us.

Working Hours :
Working week will be Monday, 8:15 am - 5:00 pm. Tuesday - Thursday, 8:30 am - 5:00 pm and Friday, 8:30 am - 4:00 pm. Lunch is 30-minutes, with two 15-minute breaks, other than Friday were there is no afternoon break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Knowledge of Microsoft Package,Flexible,Good attendance record