Apprentice Customer Service Administrator

• Handling customer returns in a timely manner
• Customer-facing order progressing with the Operations Team
• Support in the proactive orderbook management
• After-sales queries, such as POD’s, pricing, copies of documents
• Obtaining customer feedback and sharing it with management
• Assisting with greeting visitors and answering telephones
• Producing daily reports, such as delivery performance and arrears reports
• Issuing customer feedback forms and collating the data for presentation
• Assist with digitally filing documentation such as sales orders and production orders

Training:

We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.

You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

Training Outcome:

For the right candidate who successfully completes this apprenticeship, there may be the opportunity to progress their career with the company.

Employer Description:

Boneham & Turner are manufacturers and suppliers of precision engineering parts. Supplying into Aerospace, Motorsports, Composites and Construction. Having over 103 years’ experience in the manufacturing of Drill Bushes, Pins and Shims

Working Hours :
Monday to Friday 0900hrs to 1700hrs.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative