Customer Service Advisor Apprentice

Dealing with all customer related enquiries Working on on-line systems Picking up customer orders on system Processing orders on system Sales on items via digital on-line chat Dealing with Customer queries Talking to customers on the Telephone giving product knowledge and availability on items Dealing and processing returns and refunds Dealing with enquiries from existing customers with delivery information  Processing customer reviews on items/products

Training:

Customer Service Practitioner Level 2 Apprenticeship Standard:

In-house training No college day release required Coach visits monthly

Training Outcome:

May be a permanent opportunity with the business depending on availability and performance.

Employer Description:
Giomani Designs are a very established and professional manufacturer in leather beds and outdoor rattan furniture, home furnishings and accessories. Cox & Cox products.

Working Hours :
Monday - Friday, 9.00am - 5.45pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience