Property Customer Support Apprentice

Answering incoming telephone calls and responding to customer enquiries Managing emails and online enquiries from customers Booking jobs and appointments into our scheduling system Communicating with customers regarding appointments, updates and completed works Assisting with the preparation and sending of estimates and quotations Supporting the invoicing process and customer account administration Liaising with engineers and customers to ensure jobs run smoothly Maintaining accurate customer records and job information Assisting with general office administration duties Supporting basic finance and accounts tasks, including data entry and record keeping Providing excellent customer service at all times

Training:
1-1 sessions with your dedicated tutor No college release day Off the job training

Training Outcome:
Potential long-term career opportunities within EPM

Employer Description:

EPM is a growing property maintenance company providing plumbing, heating, electrical, drainage and property maintenance services across Exeter and Devon. We pride ourselves on delivering a fast, professional and reliable service to our customers.

Working Hours :
Monday - Friday, 8.00am - 4.00pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative