Digital Support Technician apprentice

The Digital Support Technician will:

Assist in the operation of the Trust Helpdesk service and ticket queue, ensuing the timely response and resolution of support jobs This will include responding to support requests via phone, electronically and in-person Assist to deploy, support and maintain the full life cycle of the Trust’s hardware including Windows Laptops, iPads and Chromebooks. This will include arranging and liaising with repair agents and 3rd parties for equipment repairs Liaise with the Trust reprographics provider(s) to arrange repairs for school printers Work with the Trust ICT Manager and schools to encourage the effective use of IT throughout the Trust Contribute to general housekeeping duties within the Trust ICT team

Training:
You will be working towards a Level 3 Apprenticeship Standard in Digital Support Technician This apprenticeship consists of a mixture of off-the-job training and on-the-job mentoring and development within the workplace You will be expected to attend Cornwall College St Austell on a weekly basis, with additional attendance if functional skills are required

Training Outcome:
Possible full time role on offer upon completion of apprenticeship

Employer Description:

Crofty Education Trust is a group of eighteen schools, working as one, serving the communities of West Cornwall. Our purpose is to give our children the best possible start in life, to unlock possibilities and enable them to make choices about their future. Driven by our values we are engaged in a restless pursuit of excellence, creating the highest quality learning for staff and children alike. By “working as one” we have created a culture of shared responsibility for all children in our schools. Sharing resources enables us to maximise opportunities, innovate and pursue equity for our learners.

Working Hours :
Ideally 9.00am - 3.00pm (6 hours a day) Days to be confirmed. 38 working weeks a year.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience