Customer Service Apprentice

A varied role within the Automotive Industry, learning on the job alongside the front of house team, assisting with all level of service advisor and customer service work passing through a busy forward focused business with a real opportunity for career progression.

The role:

Customer service experience, dealing with customers by telephone, email, text and face to face visits Processing work using a company garage management system Parts ordering Allocating parts to jobs and processing returns Data entry and CRM Using AI integrations Customer follow up calls Assisting with garage management system (all training provided)

Training:

The apprentice will attend online lessons, once every other week, to work towards their Customer Service Practitioner Level 2 Apprenticeship standard. 

In addition, they will be allocated with their assessor who will visit them within the workplace once every 6-8 weeks.

The apprentice will complete a minimum of 6 hours off the job each week.

Training Outcome:

Potentially a permanent position available for the right candidate.

Employer Description:

Stourbridge Automotive Ltd provides a high level of service, offering friendly and accurate vehicle advice for Audi, BMW, BMW MINI, Mercedes, Jaguar, Land Rover and Range Rover (JLR group).

Working Hours :
Working hours - 5-days a week - full time (8:15am - 5:45pm), working days TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills