Apprentice Patient Administrator

The following are the core responsibilities that can be expected of the role. There may be, on occasion, a requirement to carry out other tasks dependent upon factors such as workload and staffing levels.

To answer telephone calls and reception desk queries promptly and professionally. To coordinate appointment requests via the online consultation triage. To resolve a wide variety of patient queries received by telephone, in person and in writing. Including: prescriptions, medications, service contacts, specialist referrals, test results, scans and x-rays. Identify urgent matters and refer to the clinical team / triage doctor as appropriate. To accurately update and monitor patient records including, booking appointments, patient registrations, change of address. To deal with patient concerns and complaints in a calm and professional manner. To assist with routine monitoring and recalls for clinics. Using telephone calls, text messages and letter writing. To liaise with other healthcare professionals, secretaries and administration teams with regard to coordinating patient care. To assist with incoming/outgoing post, scanning and recording of clinical information on patients’ medical records. To keep up to date with practice information, including policy and procedure changes, staff rotas and service provisions. To work as a positive and supportive team member, providing cover for similar posts as required.

Training Outcome:

Full-time role for the right candidate.

Employer Description:

Cambrian Medical Centre is a busy but friendly GP Practice within the North Shropshire Primary Care Network, with approximately 13,500 patients. We are proud to have a great clinical and administrative team working together to achieve the highest quality of care for our patients. Our administration team plays a vital role in our patients journey from first point of contact.

Working Hours :
The role will involve working 30–37 hours per week, Monday to Friday, with the exact shift pattern to be agreed. Please note that the practice operates between 8:00am and 6:30pm, so an early start or later finish may be required.

Skills:
Communication skills,Attention to detail,Organisation skills,Administrative skills