Technical Support Apprenticeship

Day-to-day tasks include:

Providing first line technical support answering support queries    via phone and email Maintaining a high degree of customer service support Taking ownership of user problems and be proactive in dealing with user issues Logging all calls on the Councils helpdesk system Escalating more complex calls to relevant IT Support Engineers Acquiring and maintaining knowledge of relevant products and support issues to provide technically accurate solutions to users This job includes duties that may require an element of physical exertion, mobility and fine motor skills

Training:

Training will be mostly office based with one college day a week.

Training Outcome:

Once the apprenticeship has been completed, there may be opportunities to progess into an ICT role in a newly formed organisation.

Employer Description:

Wyre Forest DC provides a wide range of services to the residents of Wyre Forest, more details of these services can be found at the Councils website.

Working Hours :
Monday - Friday, ICT support lines are open 8.00am - 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Physical fitness