IT Technician Apprentice

As an IT Apprentice for Smith Institute your duties would include but are not limited to:

Provide timely support to your colleagues in person, by email and using remote access tools Configure and maintain company laptops and phones Help to ensure that office IT equipment is always available and fit for use Assist the Business Systems Manager, Head of Computing and Digital Solutions Engineers in supporting day to day operations Help to monitor and maintain cyber security across our systems Assisting the IT Manager and Computer Systems Manager in supporting the Institute’s day to day operations Where directed, responding to requests, issues and to IT failures to minimise disruption to staff and projects Where directed, monitoring and maintenance of IT security in accordance with HBG.5 Security of Computer Systems Where directed, monitoring and maintenance of cyber security (ATP quarantine, reports from staff, external cyber reports etc) Assisting in restoring IT capabilities following hardware or software failures Assisting in developing the Institute’s systems and processes to ensure continued Cyber Essentials PLUS accreditation Assisting in maintaining staff awareness of cyber threats, including annual training When invited, participating in the IT Management meeting with ITM, CSM and CTO Working collaboratively with colleagues to maintain the Institute’s core values Taking responsibility for safeguarding their own health and safety and that of others in the course of carrying out their duties Compliance with all of the Institute’s policies and procedures, having particular regard to data protection policies Taking part in scheduled team meetings and contributing proactively towards furthering the business aims of the Institute Any other reasonable duties assigned by the line manager or CEO deemed commensurate with the post

Training:

Information Communications Technician Level 3 Apprenticeship Standard:

The successful candidate will undertake a 22 month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.

You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform.

You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.

This is a Level 3 qualification.

Knowledge Areas Include:

Hardware and Networking Software and Security ICT Administration

Training Outcome:
Opportunity to progress to a level 4 or Degree level apprenticeship on succesful completion of the level 3 for the right individual

Employer Description:

Smith Institute is a leading provider of advanced mathematics, data science, and AI-driven solutions, helping organisations make confident decisions in complex environments. Founded on expertise shaped by work on the Apollo moon landing mission, the Institute combines rigorous analytical thinking with practical application to deliver impactful, real-world outcomes. Today, Smith Institute partners with clients across government and industry worldwide, using data, modelling, and AI to drive transformation, enhance decision-making, and create lasting value for business and society. 
The Digital Solutions Apprentice supports the work of the Head of Information Security and IT and contributes to the development and delivery of projects while actively gaining new knowledge and skills both on the job and through engagement with the apprenticeship training provider.

Working Hours :
Monday - Friday, Shifts to be confirmed.

Skills:
Communication skills,IT skills,Problem solving skills,Analytical skills,Hardware/Software Knowledge,Practical IT Experience