Receptionist/Office Administrator Apprentice

You will be responsible for welcoming visitors, handling enquiries, managing bookings, maintaining records, and providing administrative support to staff and service users Ideal for someone who is organised, friendly, eager to learn, and looking to start a career in business administration Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk Update calendars and schedule meetings Perform other clerical receptionist duties such as filing, photocopying, and transcribing Taking booking requests for venues via email and telephone Minute taking Supporting the office manager and colleagues in all aspects of managing the front of house and any ad hoc tasks Promoting all our services Liaising with the website developer to update the website Manage incoming phone calls, ensuring excellent phone etiquette and directing calls as necessary Perform data entry tasks accurately and efficiently using Microsoft Programs Overseeing the general enquiry inbox email

Training:
Business Administrator Level 3 Monthly Tutor Sessions End Point Assessment

Training Outcome:
This apprenticeship offers an excellent opportunity to develop a wide range of administrative, customer service, and office management skills within a busy community organisation Upon successful completion of the apprenticeship. The role will provide valuable experience in customer service, facilities administration, venue bookings, finance administration, and general office operations, creating a strong foundation for further career development in business administration, office management, operations, or community services

Employer Description:

QCCA is one of London’s most vibrant community centres. We offer a huge range of free activities and services for everyone in the heart of Camden's most deprived neighbourhood. We’ve been making our community a happier, healthier and more connected place since 2002

Working Hours :
Monday - Friday, 9.45am - 5.45pm

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Solid written & verbal skills,Resourceful & proactive,Interpersonal skills,Willing to learn