Service Operations Apprentice

Managing customer relationships, target metrics and much more to ensure we are providing the best service-levels, quality, and improvement activities expected by Philips’ customer base you'll make a difference in new and surprising ways every day, improving the lives of Philips Healthcare customers & patients You will be required to come into the office 3 days a week. During this time you will have a mentor to help guide you through learning the basics of the role Liasing with the various functions of the Service Support Centre to provide the best solution that balances the customer’s need against the business requirements You will be helping manage the progress of customer calls until they are resolved, communicating with various colleagues, take initiative on escalating the situation if you encounter problems meeting the service level agreement

Training Outcome:
Careers in Logistics, planning or customer service either back – office or customer facing 

Employer Description:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

We are committed to fostering a flexible work environment that is conducive to personal and professional growth and encourage open discussions around flexible working options to ensure we tailor a working arrangement suitable to individual needs while aligning with business goals. If you have specific flexible working requirements, please feel free to discuss these during these with your TA Consultant.

Working Hours :
Monday - Thursday, 9.00am - 5.15pm and Friday, 9.00am - 4.45pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working