IT Support Apprentice

Provide technical support for telecommunications services, resolving issues promptly and thoroughly Diagnose and troubleshoot technical issues related to network and VoIP systems Monitor and maintain the performance of customers systems and services Conduct regular system checks and updates to ensure the highest level of service and reliability Collaborate with the technical team to enhance system capabilities and address systemic issues Keep abreast of new technologies and industry best practices to recommend improvements Maintain detailed records of customer interactions, issues, and resolutions using our case system and database

Training:

Why choose our Cloud Network Specialist apprenticeship?

QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.

QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

Follow a cloud-first curriculum, covering on-premises and cloud-enabled networking Learn about core networking principles, including network addressing, cloud, virtualisation and security Understand the principles, hardware, protocols and services that form part of on-premises, cloud and hybrid network architectures Train with QA - the largest and leading provider for both Microsoft and AWS training Learn technical content that aligns to, and is relevant to, employers and the market Learn about DevOps methodologies and the fundamentals of databases and data migration

Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.

Training Outcome:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Employer Description:

Based in our Sheffield office, we are looking for an IT Support Apprentice to join our team.

Working Hours :
9am - 5pm, Monday to Friday.

Skills:
Communication skills,IT skills,Problem solving skills,Analytical skills