Centre Administration Support Apprentice

Centre Administration & Reception:

Act as the first point of contact for visitors, learners, staff, and external partners Maintain a welcoming, professional reception and front-of-house environment Answer telephone and email enquiries using professional phone etiquette Maintain accurate records of centre activity, learner attendance, and daily operations Support the organisation of meetings, events, and learner inductions Ensure all information is handled securely in line with GDPR and safer working practices

Social Media and Digital Tasks:

Support the creation of approved social media content Draft and schedule posts under supervision Engage with audiences in a professional and appropriate manner Follow brand guidelines, safeguarding and online safety policies Monitor basic engagement such as likes, comments and shares All social media activity will be supervised and aligned to organisational policies

Data Management & Compliance:

Maintain accurate learner records on internal systems in line with funding and awarding body requirements Support preparation of data for audits, inspections, and internal quality reviews Ensure compliance with organisational policies including safeguarding, health and safety, equality, and diversity Contribute to continuous improvement by identifying opportunities to enhance administrative processes

Safeguarding & Safer Recruitment:

Follow the organisation’s Safeguarding and Child Protection Policy at all times Promote a culture of safety, wellbeing, and professionalism across the centre Be vigilant in identifying, recording, and reporting safeguarding concerns appropriately Participate in safeguarding and Prevent training as required Handle sensitive learner and staff information in line with safer recruitment principles

Professional Conduct & Boundaries:

The apprentice must maintain appropriate professional boundaries with learners at all times The apprentice must not engage in informal, unsupervised, or inappropriate contact with learners, either in person or digitally Friday home-study days do not permit learner contact unless explicitly authorised and supervised Any concerns relating to conduct or safeguarding must be reported immediately in line with organisational policy

Training:

The apprentice aims to work towards a Level 2 Business Administration Standard.

The apprenticeship will be delivered in partnership with an approved apprenticeship training provider, with End Point Assessment carried out by an independent End Point Assessment Organisation (EPAO), in line with national apprenticeship requirements.

The apprentice will complete off-the-job training as part of their apprenticeship Learning will be aligned to the Knowledge, Skills and Behaviours of the Level 2 standard Regular reviews will support progress, development and wellbeing English and maths support will be provided where required

Training Outcome:

After completing the Centre Administration Support Apprenticeship, learners can progress into further training or employment within business and digital support roles.

Level 3 Business Administration Apprenticeship:

This pathway builds on core administrative skills and can lead to roles such as Senior Administrator. Learners develop greater responsibility for systems, communication, and supporting organisational operations.
Level 3 Social Media Apprenticeship (or Digital Marketing pathway).

For those interested in marketing and communications, this route develops skills in content creation, managing social media platforms, analytics, and online engagement. It can lead to roles such as Social Media Assistant, Marketing Assistant, or Digital Content Coordinator.

Employer Description:

At Futures Changing, we make education inclusive, engaging, and tailored to every student—especially those who need it most.

Specialising in construction, wellbeing, and personal development, we provide hands-on training and real-world skills in a structured environment that builds confidence, independence, and career readiness.

Whether it’s term-time programs like Changing Futures, holiday initiatives like The Yard Projects, or commercial courses; we create meaningful opportunities for young people to thrive.

Working Hours :
Total Contracted Hours: 30 hours per week (term time only) Centre-Based Working - Monday - Thursday: 8.00am - 3.00pm. Location: On-site at the centre. Friday: Allocated for off-the-job training and structured self-study, undertaken from home.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience