Apprentice Receptionist

Provide 1st level advice and reception service, both face to face and on the telephone, to parents, carers and other callers to the school To ensure that callers and visitors to the academy are dealt with in a friendly and courteous manner and that they or their queries are directed to the appropriate member of staff To ensure that the academy’s standards of customer care are achieved To ensure accuracy and confidentiality in dealing with requests and maintaining records To ensure all post received is handled appropriately and post is ready for collection To ensure all parcels are recorded and dealt with immediately and the relevant person informed To ensure that all reception notice boards are updated in a timely manner To ensure that all allocated regular or scheduled administrative tasks and record updates are performed on time To comply with the appropriate government and academy policies, procedures and systems To follow the requisite procedures and legislation regarding confidential information, e.g. the Data Protection Act and GDPR To be proactive in the implementation of the academy’s Equal Opportunities policy, Health & Safety regulations and Environment Protection policies Provide routine clerical support including word processing and other IT based tasks, photocopying, filing, emailing and minute / note-taking Collation and maintenance of pupil details both manual and computerised Administration of pupils’ admission procedures Assist with the arrangements of hospitality across school Process routine administration for school diary

Influencing and Managing Relationships:

Headteacher External agencies Parents and carers Governors Senior Leadership Team Staff

Training:
Business Administration Level 3 Once monthly college attendance (Monday) - City Hub Campus 21 months

Training Outcome:
Receptionist or other avenues

Employer Description:

Hogarth Academy is a warm and happy school. All children are challenged, nurtured, and inspired to achieve highly and make a positive contribution to society.

Working Hours :
Monday - Friday, Shifts to be confirmed

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative