Learner Services Administration Apprentice

Key Responsibilities:

To complete an apprenticeship and approved qualification in Business Administration, while maintaining your own professional development To provide administrative support to the College, including filing, photocopying, scanning, and maintaining accurate learner records To assist with learner enrolment, including preparing paperwork and ensuring documentation is correctly filed and stored To use the college MIS system to assist with the administration of learner files and preparation of reports To use the college MIS system to log details of learner attendance calls and parent/carer calls To maintain organised and up-to-date learner records and filing systems To take notes/minutes during meetings, including internal department meetings and meetings with Learners, Parents and Carers To undertake front-of-house duties, welcoming visitors and providing a professional first point of contact To deal with telephone enquiries, take accurate messages and pass on to the appropriate member of the team To assist with creating resources and documents for the learner services team To draft correspondence for the learner services team, including letters, permission slips and communication to parents/carers To assist with managing staff calendars, scheduling meetings, home visits, and college events To update the college social media accounts, as required To participate in any required training, and work effectively as part of a team

Training:

As part of the role, you will complete a Level 3 qualification in Business Administration with Wigan & Leigh College, with support from the team at Fix It.

Training will be delivered through a combination of workplace learning and ‘off-the-job’ portfolio work towards a Level 3 qualification. You will gain practical experience in the Learner Services department, while developing knowledge and skills to support a career in Administration.

Exact training arrangements will be confirmed upon appointment.

Training Outcome:

Upon completion of the apprenticeship, there will be an opportunity of progression to a permanent administrator role within the Learner Services department for the right candidate.

Employer Description:

Fix It is a specialist Post 16 College, that offers alternative, vocational education for learners ages 16-24 with SEND or additional needs.

We aim to improve the life chances, career choices and opportunities of all our learners, many of whom have experienced substantial barriers to learning in the past. We support our learners by offering a more hands on, vocational focus to learning, while embedding crucial life skills and functional skills into the curriculum. As a college, we offer primarily Motor Vehicle focused qualifications, in a workshop environment that looks and feels like a 'real' garage

Working Hours :
35-hours per week Monday - Friday, 8:30am - 4pm 30-minute lunch break per day

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience