IT Apprenticeship

Learn and Develop: Gain valuable IT skills through hands-on experience and training as part of your apprenticeship program. Apprenticeship Training: Complete coursework and assignments required by your apprenticeship provider 1st Line IT Support: Assist staff and students at your assigned academy sites with their IT needs Helpdesk Support: Provide remote IT support to users contacting our helpdesk, ensuring all issues are logged and addressed promptly Equipment Maintenance: Perform regular maintenance, set up new machines, swap faulty devices, and repair or organize repairs for IT equipment Issue Escalation: Escalate complex IT issues to appropriate colleagues Smooth Operations: Ensure the smooth running of all computer equipment within the Trust and respond to urgent IT issues Audio-Visual Support: Assist with school audio-visual systems and solve projector, interactive TV, and whiteboard issues, including support during school events Project Roll-Out: Support IT project implementations across the Trust and partner schools Site Visits: Travel to partner schools for IT patch visits and assist other academy teams as required Policy Compliance: Implement systems and software in line with the Trust’s IT policy and advise on Health and Safety matters related to IT Additional Duties: Perform other duties as agreed with the Trust’s IT Director

Training:

Training will be delivered online for a 2 day period every 4-6 weeks, this will be delivered via a specialist coach from Baltic Apprenticeships.

Training Outcome:

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Employer Description:

Their commitment to integrating advanced technology into the learning environment ensures that their students and staff have access to the best resources. 

Working Hours :
Monday to Thursday 8am-4pm, 8am-3:30pm on Fridays.

Skills:
Communication skills,IT skills,Organisation skills,Administrative skills,Team working