Daimler Trucks Customer Advisor Apprenticeship

Working within the Daimler Trucks network at Marshall Truck & Van, you’ll play a vital role in keeping customers and workshop operations running smoothly. With expert training, ongoing support, and real responsibility from day one, you’ll gain the confidence and experience needed to build a successful career.

As a Customer Advisor, you’ll be at the heart of the operation, supporting both customers and technicians while ensuring parts and services are delivered efficiently. Over the course of your apprenticeship, your responsibilities will include:

Handling, receiving, and organising stock in a busy parts environment Identifying, sourcing, and ordering the correct parts for customer and workshop needs Checking deliveries and ensuring stock is stored accurately Acting as the first point of contact—both face-to-face and over the phone—delivering excellent customer service Supporting workshop colleagues and customers with queries and providing expert advice Processing payments and managing transactions accurately Maintaining high standards of quality and service at every stage Building strong, positive relationships with customers and colleagues

Why choose this apprenticeship?

This programme combines practical, on-the-job experience with structured learning, helping you develop both technical knowledge and customer service expertise. You’ll gain recognised skills, work alongside experienced professionals, and be supported throughout your journey.

If you’re organised, enthusiastic, and enjoy working with people, this apprenticeship is the perfect first step into a dynamic and rewarding career.

Training:

The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.
The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.

Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.

Training Outcome:

Upon successful completion of the apprenticeship, you will achieve a Level 3 Customer Service Specialist qualification. After this Marshall Truck & Van will continue to invest in your future, by providing training and development opportunities so you can excel in your role and further your skills and experience.

Employer Description:
Marshall Group is a multi franchised dealer who started out as a small garage in 1909 and are now the UK’s 6th largest motor retail group. They operate 141 franchised stores and represent 23 bike, car, van and truck manufacturers. Part of the group is Marshall Truck & Van who have 5 state-of-the-art Mercedes-Benz Truck & Van depots in Andover, Croydon, Fareham, Portsmouth and Southampton. All their technicians are trained to manufacturer standards so they can diagnose, service and repair your Mercedes-Benz commercial vehicle.

Working Hours :
Monday to Friday, shifts to be confirmed.

Skills:
Communication skills,Organisation skills,Problem solving