Customer Service/Software Support Apprenticeship (Willenhall)

The successful candidate will be answering technical and user experience tickets through our online helpdesk as well as via the phone. They will support the software team with delivering training to our sales team and partners and learn to put together user guides and other communications. 

Training Outcome:

There may be an opportunity for a full-time role after successful completion of this apprenticeship.

Employer Description:

Every day, we help you experience a safer and more open world. As the UK’s leading supplier of door opening solutions, we provide everything from mechanical and electromechanical locks, digital door locks and smart access solutions, high-security doors, fire doors, and high-performance hardware. Right from the earliest design stage, our products are developed to meet the very highest standards for performance, safety and security, while also meeting all relevant legislation and regulation requirements for the UK and Ireland.

Working Hours :
Monday to Friday, 8am to 5pm (8am to 1pm on Friday).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working