Apprentice Customer Service Parts Advisor

We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as first point of contact. As a customer service parts' advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge.

Duties:

Promote good customer relations.

Identify accurately customer requirements.

Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply.

Maintain and continually improve the quality of service provided to the customer.

Trained – to receive, inspect and check documentation of all incoming parts.

Trained – to adequately package material, which are to be despatched from the parts department.

To carry out any additional duty relative to the parts department as requested.

Training:

Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of an electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.

Training Outcome:

Apprenticeships are a unique way to begin a career where you get hands‐on training, technical classroom instruction, and a paycheck all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.

Employer Description:

If you are looking for great savings on quality used cars and vans in the Bristol area, then you have reached the right place. iCars Automotive are a specialist used car and van dealer based in Somerset. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At iCars Automotive, we stock a range of used cars and vans to suit all budgets and lifestyles so we are sure to have the right car or van for you.

Working Hours :
• Monday to Friday • 9:00am – 5:30pm • 1-hour lunch break

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Initiative,Patience