Digital Systems & Automation Apprentice

CRM & Business Systems Support:

Support the administration and ongoing development of HubSpot CRM Assist with the creation and maintenance of properties, views, pipelines, workflows, and user permissions Help investigate and resolve CRM related issues raised by staff Support data quality audits and identify opportunities for process improvement Assist with system configuration across HubSpot, TutorBird, Aircall, and other business platforms Support the implementation of new features and enhancements across business systems 

User Management & Technical Support:

Assist with onboarding and offboarding users across business systems Create and manage user accounts, permissions, and access requests Provide first line support for staff, tutors, and operational teams Investigate issues and escalate more complex problems where appropriate Maintain records of support requests and resolutions Support software setup and account provisioning activities

Reporting & Data Analysis:

Create and maintain operational reports and dashboards Support data validation and auditing activities Assist management teams with information requests and business reporting Investigate anomalies within CRM and operational data Support improvements to reporting processes and business intelligence outputs

Automation & Development:

Assist in developing internal tools, automations, and workflows Support development projects using Python, APIs, AI tools, and automation platforms Help test new functionality and system enhancements before deployment Maintain documentation relating to automations and internal tools Participate in code reviews and follow established development processes

Systems Administration:

Assist with maintaining business systems and software platforms Support software licensing and system administration activities Help monitor system performance and identify improvement opportunities Maintain accurate documentation of systems, processes, and configurations Work with third party suppliers and technology partners when required

Security & Compliance:

Follow data protection and information security procedures Support user access reviews and permissions audits Assist with safeguarding sensitive information and organisational data Help maintain compliance with organisational policies and procedures

Training:

IT Solutions Technician Level 3.

This apprenticeship combines practical work experience with online learning. Apprentices develop knowledge, skills, and behaviours through their day-to-day role while attending regular online study sessions led by a qualified tutor. Training is delivered remotely, allowing apprentices to learn flexibly while applying their learning in the workplace.

Training Outcome:

After successful completion of the apprenticeship, learners can progress into a permanent role within the organisation.

Employer Description:

The National Learning Group (NLG) is a UK-based tutoring provider specialising in online one-to-one and small group education.

Working Hours :
Monday - Friday, 9am - 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience