Customer Service Apprentice

Learning about same-day logistics operations and developing the skills required to progress into a Logistics Coordinator role Monitoring customer enquiries received into the business and ensuring they are dealt with promptly and professionally Handling inbound customer and sales calls, delivering excellent customer service at all times Assisting with the allocation of customer deliveries to approved suppliers and updating internal systems accordingly Liaising with suppliers to obtain collection and delivery updates and communicating information to customers and colleagues Reviewing delivery paperwork and supporting suppliers in resolving any issues with documentation Following up quotations and customer enquiries to help convert opportunities into live orders Supporting the team in obtaining outstanding purchase orders and resolving any related queries Updating customer records and maintaining accurate information within our CRM and transport management systems Assisting with the identification of new business opportunities and supporting sales and marketing activities Helping to gather and maintain customer and operational information to support reporting and business improvement activities Following up with new customers after delivery to obtain feedback and encourage positive online reviews

Training:
Customer Service Practitioner Level 2 Regular visits from a college assessor, typically on a monthly basis, to review progress and support the apprenticeship programme Practical on-the-job training and development provided by the Logistics Team

Training Outcome:

Successful completion of the apprenticeship could lead to a permanent position within the Logistics Team, with the opportunity to progress to Logistics Coordinator and, in time, Senior Logistics Coordinator.

Employer Description:

Today Team is an award-winning same-day courier and logistics company based in Warrington. For over 21 years, we have built our reputation on delivering exceptional customer service and reliable time-critical logistics solutions across the UK.

Our continued growth is driven by the quality of our people, and we are looking for someone who wants to learn, develop and build a long-term career as part of our successful Logistics Team.

Working Hours :
09:00 - 17:00, Monday to Friday (35-hours per week) 1-hour lunch break

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative