IT Support Technician Apprentice (L3)
Provide first-line IT support via the school’s helpdesk, ensuring timely response and resolution of support tickets
Support the school’s 1:1 iPad programme, including device setup, loan stock management, and repairs coordination
Maintain and support classroom technology such as interactive whiteboards, projectors, and AV equipment
Assist with the setup, configuration, and maintenance of IT equipment including iPads, laptops, desktops, and printers
Help manage user accounts, passwords, and permissions (e.g., Microsoft 365, Active Directory, Apple School Manager, MDM systems)
Support network maintenance tasks, including Wi-Fi connectivity and basic infrastructure support
Troubleshoot hardware, software, and network issues across the school
Maintain accurate IT asset records and documentation of issues and resolutions
Assist with IT projects such as device rollouts and classroom upgrades
Support safeguarding measures by ensuring IT systems are used safely and appropriately
Training:
Expected duration of apprenticeship: 17 months
Apprenticeship level: Level 3 (Advanced)
Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2
Training Outcome:
Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as a ICT Support Technician
Employer Description:
Wolverhampton Grammar School is a leading independent co-educational school with a proud history dating back to 1512. We are committed to academic excellence, innovation in teaching, and providing a supportive environment where both students and staff thrive.
Safeguarding Information
In line with Keeping Children Safe in Education 2025, and as part of our recruitment process, the School will carry out an online search on all shortlisted candidates. This is to help identify any incidents or concerns that are publicly available which may pose a safeguarding risk or bring the School into disrepute. Any such findings will be shared with the recruitment manager and may be discussed at interview.
We are deeply committed to safeguarding and promoting the welfare of children and expect all staff and volunteers to share this commitment. All necessary Safeguarding checks will be undertaken which must have satisfactory outcomes, otherwise the conditional job offer may be withdrawn. These include an enhanced DBS check with Children’s Barred List information, identity checks, online checks, and verification of professional qualifications and references. Further details are available in Keeping Children Safe in Education (KCSIE) 2025.
This role has been assessed as working in regulated activity and is subject to an Enhanced DBS plus Children’s Barred List Check. It is a criminal offence to apply for this role if you are barred from engaging in regulated activity relevant to children.
This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions Order 1975, as amended). Certain convictions or cautions are considered ‘protected’ and need not be disclosed. Guidance on disclosure is available on the Ministry of Justice website: Rehabilitation of Offenders Act 1974
For information on the filtering of cautions and convictions, visit the DBS Filtering Guidance: DBS Filtering Guidance
As a School, we are committed to ensuring that during all stages of recruitment and selection, no applicant is disadvantaged or discriminated against based on any protected characteristics under the Equality Act 2010.
Working Hours :
Monday - Friday, Shifts to be confirmed.
Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills