Customer Service Apprentice (BRIDGNORTH)

Answering telephone calls Booking appointments (making sure these are the correct/ suitable appointments for patients requirements) Approaching customers that are browsing, seeing if they need assistance Registering patients Pre-Screening tests Supporting customers with frame selection Collections, adjusting glasses (checking the glasses fit comfortably and adjusting where needed) Repairing glasses Supporting and teaching customers with the correct way to use contact lenses General admin (keeping track of diarys, making sure correct appointments have been booked) 

Training:
Customer Service Practitioner Level 2 Functional Skills Maths & English (if required) No day release, training provided within the working environment Online portfolio, coach visits once a month

Training Outcome:

On successful completion of the apprenticeship, the opportunity to continue to develop and grow within the business and progression opportunities.

Employer Description:

Specsavers Bridgnorth is located within the highstreet. The team have many years experience, providing an inviting environment where they feel looked after and comfortable. 

Working Hours :
Weekend flexibility will be required for working hours 30-40 hours per week Shifts will be between below opening hours 9:00am - 5:30pm Monday - Saturday 10:00am - 4:30pm Sunday One late finish per week - 7:30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience