ICT Information Communication Technician Apprentice Level 3

Provide first-line IT support to staff and learners Assist with troubleshooting hardware, software, and basic network issues Support the setup, installation, and configuration of IT equipment Log, track, and update IT support requests using the service desk system Communicate clearly with customers to provide professional support Assist with diagnosing faults and carrying out basic fixes Support testing and rollout of new software, systems, or equipment Help create and update IT Knowledgebase documentation such as guides and procedures Follow IT security, data protection, and health and safety policies Work towards successful completion of the apprenticeship

Training:
Enrolment on a Level 3 ICT Information Communication Technician Apprenticeship Allocated time during working hours for off-the-job training and study Ongoing mentoring and progress reviews Development of technical, professional, and employability skills

Training Outcome:

The opportunity to become a full time employee of the college and member of the Kirklees College IT support team.

Employer Description:

Kirklees College is one of the largest colleges in the country, serving learners, employers, and communities across Kirklees. Staff benefit from modern facilities including a gym, hair and beauty salons, and a fine dining restaurant

Working Hours :
Monday - Friday 8.30am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Physical fitness