Sales & Logistics Coordinator

Sales & Logistics Coordinator

Much Wenlock, Telford

£30,000 – £35,000 per annum

Full-time, Permanent

Overview

We are seeking a proactive and customer-focused Sales & Logistics Coordinator to join our clients expanding team. This is a varied role combining customer service, sales support, and transport coordination.

You will play a key role in delivering a professional and efficient service to customers—from initial enquiry through to delivery and aftersales support. Working closely with the Sales Director and wider business, you will coordinate orders, manage deliveries, liaise with customers and transport providers, and contribute to strengthening customer relationships and business growth.

This role is ideal for someone who is highly organised, commercially aware, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities

Act as a primary point of contact for customers via phone, email, and online enquiriesProcess customer orders accurately and efficientlyBuild and maintain strong customer relationshipsManage enquiries, delivery requests, and service issues promptlyKeep customers informed of delivery schedules and updatesProvide aftersales support and resolve any issues effectivelyMaintain accurate customer and order recordsSupport the Sales Director with ongoing customer engagementFollow up on enquiries, quotes, and sales opportunitiesIdentify growth opportunities within existing accountsGenerate and qualify leads before escalatingAssist with customer retention and account developmentGather customer and market feedback to support business strategyPlan and coordinate deliveries using approved transport providersLiaise with hauliers, suppliers, and customers to ensure timely deliverySchedule and communicate delivery timelinesManage delivery changes and resolve transport-related issuesCoordinate inbound and outbound logistics activityEnsure transport aligns with customer requirements and business prioritiesWork collaboratively with production, purchasing, and sales teamsAssist with inbound raw material deliveries where requiredSupport delivery scheduling in line with production plansMaintain KPI data related to transport and customer serviceIdentify opportunities to improve processes and efficiency

You will be:

Customer-focused with strong communication skillsHighly organised, with the ability to manage multiple prioritiesCommercially aware and proactiveConfident taking ownership and making decisionsComfortable liaising with customers, suppliers, and transport providersA positive team player with a hands-on approachProficient in Microsoft Office (especially Excel and Outlook)

Desirable Experience

Experience in customer service, sales support, account management, or logistics coordinationBackground in manufacturing, agriculture, distribution, or similar sectorsExperience coordinating deliveries or arranging transportFamiliarity with ERP, CRM, or order processing systems

What We Offer

A varied and rewarding role with real responsibilityOpportunity to contribute directly to business growthA supportive and collaborative work environmentLong-term career stability within an established and growing businessOpportunities for personal and professional development

In order to be considered for this position or for further information please contact Gareth on: 01952 601081

 

Email your CV to: gareth@tudoremployment.co.uk

️ Apply online: http://tinyurl.com/PERMF0RM

 

You can browse all our roles at www.tudoremployment.co.uk

#TeamTudor looks forward to hearing from you!