IT Support Apprentice

Provide first-line technical support to staff and learners Diagnose and troubleshoot common hardware, software, and connectivity issues Assist users with Microsoft 365 applications and other college systems Set up, configure, and deploy laptops, desktops, tablets, and other devices Install and update software applications Maintain IT equipment inventories and asset records Assist with equipment repairs and warranty processes Support classroom technology, printers, and audiovisual equipment Help diagnose basic network connectivity issues Assist with user account administration and access permissions Follow college IT security policies and procedures Maintain confidentiality of sensitive information Support compliance with GDPR and safeguarding requirements

Training:

The Apprentice will attend Sheffield College - City Campus one day per week.

Training Outcome:

This is an excellent opportunity for someone looking to begin a career in Information Technology while gaining practical experience in a specialist education environment.

Employer Description:

Landmarks is an independent specialist day college for young people with learning disabilities and difficulties. The college offers a wide range of programmes that are tailored to each individual’s needs

Working Hours :
Monday - Friday 8.30am - 4.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience