Group Reservations & Reception Manager

Group Reservations & Reception Manager

Location: London

Salary: Up to £55,000

I'm working with a premium hospitality group looking for a Group Reservations & Reception Manager to oversee the guest journey across multiple high-profile London venues.

This is a fantastic opportunity for someone who understands that reservations and reception are far more than diary management. The successful candidate will be responsible for leading teams, driving performance through SevenRooms, enhancing the guest experience and ensuring consistency across the estate.

The Role:

Lead and develop reception and reservations teams across multiple venuesDrive exceptional guest experience from initial booking through to departureManage and optimise SevenRooms, ensuring booking strategy, guest data and table management are fully maximisedMonitor key commercial KPIs including covers, occupancy, no-shows and guest engagementWork closely with operations, events and marketing teams to maximise revenue opportunitiesSupport recruitment, training and development across reception and reservations functionsEnsure consistency of standards, communication and execution across all sitesManage VIP guests, special requests and service recovery when required

The Person:

Previous experience in a Group Reservations, Reservations Manager, Reception Manager or Guest Experience leadership roleStrong SevenRooms experience is essentialExperience working across multiple sites or within a high-volume premium hospitality environmentPassionate about guest experience and building high-performing teamsCommercially minded with a strong understanding of the link between reservations and revenueOrganised, detail-focused and comfortable operating in a fast-paced environmentA confident leader who enjoys coaching, mentoring and developing people

Cvs to kate@corecruitment.com