IT Apprenticeship

Managing the IT helpdesk by logging, updating and prioritising support tickets Supporting asset management, including auditing, replacing and relocating IT equipment Assisting users with Wi-Fi connections, access points and web-based applications Supporting teaching staff and students with ICT-based learning activities Installing and updating hardware and software across school devices Supporting maintenance of printers, AV equipment, CCTV systems and peripherals Creating and maintaining technical documentation and user guides Assisting with system monitoring and automation tasks where required Supporting compliance with GDPR, safeguarding and IT security policies Helping with IT setup for school events such as parents’ evenings and open events

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a level 4 qualification.

Employer Description:

The Tove Learning Trust is a family of academies that aims to inspire education that leads to outstanding outcomes. Our trust consists of primary, secondary, and alternative provision schools across two regional hub areas in Northamptonshire and Milton Keynes, as well as the West Midlands. 

We are committed to ensuring that all of our students achieve their full potential, and we work hard to provide stimulating environments that enable every child to develop and flourish. Our schools and teaching staff share best practices to strengthen their skill sets, deliver outstanding teaching and enhance the outcomes of our pupils.

We value the unique differences and identities of all our pupils and see them as positive attributes to build upon. Each of our schools is unique, with its own personality, values, and ethos. As a trust we support and nurture this, ensuring that their core individuality and beliefs remain the same.

Working Hours :
Monday - Thursday, 8.00am to 4.00pm. Friday, 8.00am to 3:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Analytical skills,Logical