Head of Operations

Head of Operations – Multi-Vendor Hospitality Venue - London – £80K + Benefits

This role requires weekend work – please only apply if you are happy to do this.

My client is an iconic F&B hospitality venue who are seeking a Head of Operations to join their team. The successful Head of Operations will be responsible for ensuring the seamless day-to-day running of the venue while driving commercial performance, operational excellence and an outstanding customer experience.

This is a senior leadership role for a commercially minded operator who thrives in fast-paced, high-volume hospitality environments and has experience managing multiple stakeholders under one roof.

This is the perfect role for a high performing Operations leader looking to join a reputable business who can offer greater responsibility and exposure, in order to progress their career.

Responsibilities include:

Lead all venue operations, ensuring exceptional standards across customer experience, cleanliness, safety and presentation.Manage and develop a multidisciplinary operations team, creating a high-performance culture built on accountability and collaboration.Act as the primary operational contact for all vendors, building strong relationships and ensuring compliance with venue standards and agreements.Drive revenue growth and profitability through operational efficiencies, strategic initiatives and performance monitoring.Oversee facilities management, maintenance, security, health & safety and regulatory compliance.Develop and implement operational policies, procedures and service standards.Work closely with marketing, events and commercial teams to deliver successful activations, seasonal campaigns and large-scale events.Monitor operational KPIs, budgets and financial performance, providing regular reporting and recommendations to senior leadership.Lead incident management, risk assessment and business continuity planning.Champion innovation and continuous improvement across all areas of the venue.

The Ideal Head of Operations Candidate:

Significant senior operations leadership experience within hospitality, food halls, markets, mixed-use venues, leisure destinations or large-scale visitor attractions.Proven experience managing multiple operators, tenants, concessions or stakeholder groups.Strong commercial acumen with experience managing budgets, forecasts and operational performance.Excellent leadership skills with a track record of building, motivating and developing teams – a genuine passion for team management is needed.Deep understanding of health & safety, licensing, compliance and facilities management.Confident communicator with outstanding stakeholder management skills.Calm under pressure and comfortable operating in a dynamic, high-footfall environment.Passionate about hospitality, customer experience and creating destination venues that people love.Must be happy to work outside for extended period of times.Must be happy to work some weekends.

If you are keen to discuss the details further, please apply today or send your cv to Mikey at COREcruitment dot com / mikey@corecruitment.com