Reservations Manager

Job Title: Reservations Manager- Luxury hotel
Location: Venice
Salary: €2,800 net per month
ASAP start

A luxury island resort in Venice is seeking an experienced Reservations Manager to lead its reservations function within a high-end hospitality environment. The role is central to delivering a seamless, personalised booking experience from initial enquiry through to arrival, reflecting the highest standards of luxury service.

The Reservations Manager will drive occupancy and revenue performance through effective management of room inventory, rates, and availability, working closely with Revenue, Front Office, and Sales teams to ensure full commercial alignment.

In addition to operational excellence, the role leads the reservations team, ensuring consistent service delivery while managing VIP bookings, high-value reservations, and group requests with precision and attention to detail.

Key Responsibilities

Lead and oversee the daily operations of the reservations department across all booking channelsDrive occupancy, revenue optimisation, and yield performance in collaboration with Revenue ManagementManage room inventory, availability, pricing controls, and allocation strategiesHandle VIP reservations, luxury leisure bookings, and complex group enquiriesEnsure a flawless and consistent guest booking experience across all touchpointsMaintain accuracy and integrity of PMS/CRS systems and distribution platformsCollaborate closely with Front Office, Sales, and Revenue teams to align commercial strategyLead, train, and develop the reservations team to deliver exceptional service standardsMonitor booking patterns, demand trends, and provide actionable performance insightsSupport forecasting, budgeting, and strategic occupancy planning

Requirements

Proven experience in a reservations or front office leadership role within a luxury hotel or resortStrong knowledge of PMS/CRS systems and hospitality distribution channelsSolid understanding of revenue management principles and luxury guest expectationsStrong leadership skills with the ability to inspire and develop high-performing teamsExcellent communication, organisation, and attention to detailAbility to perform in a fast-paced, high-volume, luxury environmentExperience handling VIP clientele, high-value bookings, and complex itinerariesFluent in English; additional languages are highly desirableA refined, guest-centric mindset with a passion for luxury hospitality

Job Title: Reservations Manager- Luxury hotel
Location: Venice
Salary: €2,800 net per month
ASAP start

If you would like to have more information about the role, please apply or send your cv to maria@corecruitment.com

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