1st Line IT Support Apprentice

Answering first-line IT support calls and emails from our team and clients, and logging each one on the system Helping users with everyday tech problems like password resets, logins, email and printer issues Setting up new user accounts and devices and getting them ready to use Working through common Microsoft 365 and Windows queries with support from the wider team Keeping support tickets up to date so everyone can see what has been done and what is still outstanding Escalating anything more complex to senior colleagues or our IT partner, and learning from how it gets resolved Following our security and data protection processes on every job Getting to know our phone systems and CRM so you can support the team that relies on them Building your skills each day through training, shadowing and hands on practice

Training Outcome:

Starting 1st Line IT Support, working up to 2nd / 3rd Line support. 

Employer Description:

SinglePoint Calls was founded in 2022, Since then grown to offering multiple services, such as Call Answering Service, IT Support, Outbound Calling, and Live Chat. 

Working Hours :
Monday to Friday 08:30 - 17:00, may include evenings.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience