Registered Manager

 

We are seeking an experienced Registered Manager to lead a high-quality domiciliary care service, ensuring safe, compliant and person-centred care delivery while driving continuous improvement and service growth.

This is a key leadership position with responsibility for operational performance, regulatory compliance, staff development, and overall service quality.

The role involves a peripatetic element, requiring travel within the local area for service reviews, staff supervision, audits, and client engagement. A full UK driving licence is essential.

Key Responsibilities

Leadership & Service Delivery

Provide strong, visible leadership to ensure a safe, effective and well-led care serviceOversee day-to-day service delivery, ensuring person-centred care standards are consistently metSupport, develop and motivate staff through supervision, appraisal, and performance managementPromote a culture of accountability, openness, learning and continuous improvement

Governance & Compliance

Ensure full compliance with CQC regulations, Fundamental Standards, and all relevant legislationMaintain effective governance systems that support high-quality, safe and responsive careLead internal and external audits, ensuring actions are completed, monitored and evidencedMaintain inspection readiness and accountability for overall service performance

Quality & Risk Management

Oversee quality assurance processes including audits, spot checks, observations and service reviewsEnsure effective risk management, including safeguarding, incidents and notifiable eventsEmbed learning from incidents, complaints and audits to improve service delivery

Operational Management

Coordinate care delivery to ensure individual needs and outcomes are metMaintain accurate, compliant and audit-ready records and documentationOversee complaints handling, ensuring timely resolution and organisational learningParticipate in the on-call rota to support operational continuity

Performance & Development

Monitor service performance against KPIs and drive improvement actions where requiredContribute to business development, community engagement and service growthWork collaboratively with families, professionals and external stakeholders

Benefits

Annual MOT costs covered by the employerEmployee Assistance Programme (EAP)Pension contributions28 days annual leave including bank holidaysOngoing professional development and leadership support

Person Specification

Essential

NVQ Level 5 in Leadership & Management in Health & Social Care (or equivalent)Strong experience in a Registered Manager or senior leadership role in domiciliary careIn-depth understanding of CQC regulations and compliance frameworksStrong leadership, communication and organisational skillsProficient in Microsoft Office (Word, Excel, PowerPoint)Full UK driving licence and access to a vehicleWeekend and weekday evening working will be compulsory based on a rota to ensure a fair allocation of work

Desirable

Experience managing inspections or leading regulatory improvement plansExperience in service growth or business developmentStrong background in audits, governance or quality assurance systems

Hours: Full-time, Monday to Friday with participation in on-call rota and occasional evening/weekend working as required

 

Additional Information

This role profile is not exhaustive and may be updated to reflect the evolving needs of the service. Recruitment is conducted in line with Equality, Diversity and Inclusion principles.