Customer Service Apprenticeship

You will demonstrate excellent customer service skills and behaviours as well as product knowledge when delivering to our customers. You will provide service in line with the organisation’s strategic plan and standards and within appropriate regulatory requirements.

Main Duties and Responsibilities

Your core responsibility will be to provide a high quality service to customers and stakeholders which will be delivered from the workplace or digitally These may be one-off or routine contacts and include dealing with orders, offering advice, guidance and support, meet-and-greet, fixing problems, after care or gaining insight through measuring customer satisfaction You will be the first point of contact in Student Services, dealing with enquiries regarding courses, Bursary and general student and stakeholder enquiries in the Student Services office Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media

General

All employees of Oldham College Corporation are required to actively promote and work within the policies, procedures, regulations and codes of conduct of the Corporation All employees of the Corporation are required to work within and contribute to the achievement of the College strategic plan To undertake such other duties that may be reasonably required commensurate with grade Be committed to personal professional/vocational development and participate in the College’s appraisal process and training and development activities as required All employees of the Corporation are required to undertake such professional development and skills updating as required by the College and/or required by the changing demands of their role To work flexibly, which may include evenings, open days, and possibly weekends

Equality and Diversity:

It is the responsibility of the post holder to promote equality and diversity throughout the College The post holder will undertake their duties in full accordance with the College’s policies and procedures relating to equal opportunity and diversity

Health and Safety:

To promote health, safety and welfare throughout the College To undertake their duties and responsibilities in full accordance with the College’s Health and Safety Policy and Procedures

This job description is a summary of the key areas of responsibility

It is not a definitive list The details contained in this job description, particularly the principal accountabilities, reflect the content of the job at the date the job description was prepared It should be remembered however, that over time, the nature of individual jobs will inevitably change; existing duties may be lost, and other duties may be gained without changing the general character of the duties of the level of responsibility entailed You are required to work flexibly to meet the needs of the service and along with your line manager, make suggestions to vary the scope and application of your responsibilities within a reasonable framework appropriate to this level of post The College will expect to revise this job description from time to time and will consult with the post holder at the appropriate time

Training:
Off the job training will take place at Oldham College one day a week

Training Outcome:
Full time employment for the right candidate

Employer Description:
Oldham College was established in 1893 after a donation from the Platt family, a famous textile machinery manufacturer. Today, the College offers an extensive range of qualifications in a variety of areas including digital and creative, performing arts and media, financial and professional services, sport, travel and public services, construction and the built environment, caring professions plus retail and commercial. Vocational education is more important than ever with businesses wanting to take on new staff with the right skills and knowledge to work in their sector. We work closely with employers to ensure we are providing courses and developing students in sectors that are relevant, growing and have lots of opportunities. These employers contribute to the development of our curriculum and help in other ways such as providing work experience, master classes, workshops and much more.

Working Hours :
Monday to Friday 9am- 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience