IT Support Technician Apprentice

Provide first line IT support to office staff Assist with setup and maintenance of computers, laptops, printers and mobile devices Support installation and configuration of networking equipment including routers, switches and WI-FI systems Help troubleshoot hardware, software and connectivity issues Support cloud-based systems such as Microsoft 365 and remote access tools Learn and follow company procedures, health and safety, and data protection policies Provide excellent customer service when assisting colleagues. Active Directory and user account management Cyber security Device deployment and imaging Cloud technologies and remote support IT service management and ticketing systems Audio-visual and classroom technology support

Training:
Information Communications Technician Level 3 Training will take place at University Academy Holbeach  Training will be 6-hours per week off the job and also on the job training

Training Outcome:

There is potential for a permanent position after the apprenticeship for the right person.

Employer Description:
University Academy Holbeach is a co-educational secondary school and sixth form located in Holbeach, near Spalding in Lincolnshire. It serves students aged 11–18 and is part of the University of Lincoln Academy Trust.

Working Hours :
Monday - Friday, 37 hours per week, working hours TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness