Customer Relations Administrator

Synergy Fire Engineering is seeking a confident, detail-oriented Customer Relations Administrator with proven administrative experience to join our busy and fast-paced team.

This role is ideal for an organised and proactive individual who thrives in a dynamic office environment, possesses a professional and friendly telephone manner, and is passionate about supporting efficient business operations and delivering excellent customer service.

Mon-Fri 8am – 4pm

As a key member of the team, you will play an important role in ensuring the smooth day-to-day running of our processes. Responsibilities will include assisting with report quality assurance, coordinating and managing complex scheduling requirements, maintaining accurate records, and providing comprehensive administrative support across the business.

The successful candidate will demonstrate excellent organisational skills, strong attention to detail, and the ability to manage multiple priorities while maintaining a high standard of accuracy and professionalism.

Key Responsibilities

Provide general administrative support to the administration team and managementReview and quality-check assessment reports and documentation for consistency and accuracyManage busy staff schedules and customer appointments, ensuring effective diary coordinationHandle incoming calls and enquiries with professionalism and confidenceLiaise with both internal staff and external clients, providing timely updates and follow-up, managing your own portfolio of customersMaintain strict confidentiality and adhere to data protection and company policies at all times.Assist with team projects, audits, and any ad-hoc administrative tasks as required

Skills and Experience Required

Proven experience in in a busy office environmentStrong written and verbal communication skillsA confident, clear, and professional telephone mannerExcellent organisational skills and the ability to manage multiple prioritiesHigh attention to detail, especially when reviewing written reports or documentationAbility to prioritise workload and work independently as well as part of a teamExperienced in using Microsoft Office and other business software (e.g., CRM, scheduling tools)

What We Offer

25 days leave per year (not including public holidays)Investment in employee development through regular training and CPD opportunitiesCompany pensionAdditional day off for your birthdayPrivate healthcare package on completion of probation

How to Apply

If you have the experience, professionalism, and drive to excel in this role, we would love to hear from you.

Please send your CV and a brief cover letter to c.pugh@synergyfire.co.uk