Customer Service Apprentice

Answering incoming calls and learning to deal with a wide range of  customer enquiries Responding to emails, web chat and face to face enquiries in a professional manner Using a Customer Record Management (CRM) system to record, appoint and monitor information to process all customer requests Developing customer service knowledge and skills to ensure all customer enquiries are dealt with effectively, striving to resolve first time and in a timely manner, promoting a centre of excellence in Customer Service Learning how to respond to the diverse needs of our customer base Building relationships and working closely with internal teams and our external contacts to ensure a quality and seamless customer journey Ensuring data is kept up to date, paying attention to detail and ensuring compliance with GDPR regulations

Training:

A range of tutorial workshops alongside monthly 1 -1 visits from your dedicated Development Coach.  Learners will be required to showcase a work related case study as part of the programme.

Training Outcome:

At the end of this apprenticeship, you’ll be a fully trained Level 2 Customer Advisor with a range of career options in customer services and Housing management ahead of you. 

Employer Description:
We manage over 5000 homes across East Cheshire and the High Peak, working with customers and partners to provide safe homes and thriving communities. Become an apprentice with our Customer Services Team, and you’ll gain experience working in a full-time role for an organisation that makes a difference to people's lives.

Working Hours :
Full-time, Monday - Friday, 37 hours per week, between the hours of 8.30am - 5.00pm. *the start date of the apprenticeship is flexible for the right candidate.

Skills:
Communication skills,Team working,Non judgemental,A commitment to learning