Technical Service Rep

JOB DESCRIPTION

Pay: $50,000.00 - $60,000.00 per year

Job description:

About Us
We are a leading provider of innovative coatings solutions, committed to quality, safety, and customer satisfaction. Our team values collaboration, professional growth, and a diverse, inclusive workplace.

Position Summary
As a Technical Service Representative, you will manage daily service requirements for assigned accounts and territories, ensuring high-quality support and customer satisfaction. This role offers opportunities for professional development and the chance to make a direct impact on our clients' success.

Responsibilities

- Oversee all service activities for assigned accounts, including on-site product testing, customer training, issue resolution, timely documentation, and process auditing.

- Ensure the quality of coatings and troubleshoot technical problems.

- Stay up to date with product knowledge and industry trends to provide accurate and timely support.

- Report activities and accomplishments to the Director of Strategic Initiatives and other stakeholders as directed.

- Represent the company professionally at trade shows, industry organizations, and company functions.

- Collaborate with team members to escalate and resolve complex technical issues.

Qualifications

- Professional training in a related field or completion of relevant business/professional seminars.

- Excellent facilitation, people, leadership, analytical, organizational, and communication skills.

- Strong color examination skills.

- Proficiency in word processing and spreadsheets.

- Ability to objectively assess performance and address issues constructively.

- Proactive, self-motivated, and confident decision-making abilities.

- Creative problem-solving skills to address business needs and opportunities.

- Ability to travel as required.

- Valid driver's license.

Physical Demands

- Regularly required to walk, stand, bend, stoop, grasp, handle, talk, and hear.

- Must be able to lift and/or move up to 50 pounds regularly and up to 100 pounds occasionally.

- Frequent bending, squatting, stooping, sitting, walking, lifting, carrying, pushing, pulling, climbing, and kneeling.

- Must be able to travel frequently to customer sites.

Work Environment

- Typical manufacturing environment with moderate solvent odors and normal hazards associated with coatings.

- Duties performed at customer manufacturing facilities, company corporate, lab, and distribution sites.

- Personal protective equipment provided; adherence to HMIS and MSDS guidelines required.

Benefits

- 401(k) with matching

- Dental, health, vision, and life insurance

- Employee assistance program and discounts

- Flexible spending and health savings accounts

- Paid time off and retirement plan

- Tuition reimbursement

Inclusivity

- People with a criminal record are encouraged to apply.

Work Location

- In person

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance
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