Apprentice Business Administrator

Maintain and monitor the practice appointment system Process telephone calls for appointments, ensuring that patient is correctly triaged and signposted Answer incoming phone calls, transferring calls or dealing with the callers' request appropriately Send SMS messages to patients as appropriate, via AccuRx Initiating contact with and responding to, requests from patients, team members and external agencies Code data on the clinical IT system Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into patients' healthcare records as necessary Direct requests for information, i.e., SAR, insurance/solicitors' letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Support administrative staff, providing cover during staff absences Complete opening and closing procedures in accordance with the duty rota To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently Deputise and support during periods of absence Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training

Confidentiality:

The organisation is committed to maintaining an outstanding confidential service Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality. It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service

Learning and development:

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role All staff will be required to partake in, and complete mandatory training as directed. If is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate The post holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences) You may be required to perform other related duties from time to time.
This job description is not an exhaustive list of duties but is intended to indicate the main functions and responsibilities of the post

Training:
Business Administration Level 3  Middlesbrough College Day release one day per week at Middlesbrough College

Training Outcome:
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available

Employer Description:

A busy doctors surgery dealing with members of the public in a kind, friendly and efficient manner. This is a full-time working partnership and the doctors are approved by NHS England and North East and North Cumbria Integrated Care Board to provide General Medical Services, as well as Maternity Care, Contraceptive Services and Child Health Surveillance.

Working Hours :
Various shifts between the hours of 8.00am and 4.00pm

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience