Digital Delivery Analyst

Digital Delivery Analyst – London (hybrid working)

Up to £45,000 PA plus benefits

An exciting opportunity has arisen for an ambitious and analytically minded Digital Delivery Analyst to join a growing digital delivery function within a large-scale environment.

This is a newly created position following a wider business restructure, offering the successful candidate the chance to shape the role and make a genuine impact from day one. You’ll support the delivery and ongoing enhancement of a customer-focused digital platform used across complex operational environments. The role offers a varied workload combining reporting, analysis, coordination, stakeholder communication and governance support.

Working within a small, collaborative team, you’ll gain excellent exposure across digital delivery, operational performance, compliance and platform improvement initiatives.

Key Responsibilities:

• Support the planning and coordination of platform releases and delivery activities

• Produce and maintain delivery performance reports, service review reports and operational updates for internal and external stakeholders

• Analyse business and operational requirements and help translate them into clear delivery actions

• Track risks, dependencies, timelines and delivery progress

• Create and maintain accurate reporting documentation

• Support ongoing audit activity through documentation management and evidence gathering

• Maintain logs relating to defects, risks, actions and dependencies

• Coordinate with testing teams to support User Acceptance Testing (UAT) activities

• Help prepare testing plans and track outcomes

• Support change requests and continuous improvement initiatives

• Assist with smoke testing and release support where required

• Provide clear and timely updates to internal stakeholders and external partners

• Liaise with suppliers and delivery teams to ensure requirements and deadlines are met

• Support ticket management processes and service-related communications

Requirements:

• Excellent communication skills with the ability to engage confidently across teams

• Strong analytical and reporting capability

• Highly organised with strong attention to detail

• A proactive, adaptable approach and willingness to learn quickly

• Comfortable working in a fast-paced, evolving environment

• Experience within digital platforms, technology delivery, operations, or service environments would be advantageous