Customer Service Apprentice - Libraries (S2613)

As a Customer Services Apprentice in the Library Service you will welcome and enrol new members and introduce them to the fantastic services across Rochdale Borough Libraries, and make our spaces vibrant and inviting.

You will use our Library Management system to help customers borrow, return and renew items, and process bibliographical searches and requests. You will assist in stock maintenance and displays You will direct customers to the right services for support, and you will support customers in the use of library computers, as well as printing, photocopying and scanning facilities You will provide cover across several different libraries across the borough, and play a key role in promoting and supporting events and activities that bring our community together Work towards and complete the Customer Service Level 2 Apprenticeship programme Undertake varied duties as set out by the placement line manager Undertake different roles within the placement team as directed to support learning and development

Training:
Customer Service Level 2 Apprenticeship Standard Apprenticeship learning will take place in the workplace & at Rochdale Training one day per month

Training Outcome:
Progression is offered to the correct candidate

Employer Description:
Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.

Working Hours :
37 hours per week- Monday to Friday- Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Creative