Internal Sales Specialist

Internal Sales Specialist

Permanent, Full time

Competitive salary dependent on experience

Bradford (Euroway) – office based

Objective of the Role

To provide a high level of support to customers and internal departments by managing enquiries, processing orders, and delivering accurate information relating to products and services. The role plays a key part in ensuring excellent customer service and smooth day-to-day sales operations.

Main tasks

Sales administrationCustomer service

Responsibilities/ Authority

Deliver excellent customer service via telephone, email and face-to-face interactionsRespond promptly and professionally to customer enquiries and requestsHandle customer complaints efficiently, ensuring issues are resolved in a timely mannerProvide accurate product, pricing and delivery information to customersProcess customer orders, applications, forms and account requests accuratelySet up and maintain customer accounts and records within internal systemsCarry out customer verification and compliance checks where requiredManage customer accounts and maintain strong ongoing relationshipsCoordinate with internal departments to ensure smooth order processing and service deliveryOrganise workload effectively to meet customer deadlines and expectationsEscalate unresolved issues to the appropriate department or team member when necessaryMaintain accurate records of customer interactions, enquiries, complaints and actions takenPrepare and distribute customer activity and service reports as requiredMaintain and update customer databases and administrative recordsFollow up with customers to ensure satisfaction and resolution of queriesSupport continuous improvement by providing feedback on customer service processes and efficienciesContribute to business projects and wider team initiatives when requestedSupport, supervise and coach apprentices where applicable

Education

High school diploma, general / commercial education degree or equivalentNumeric, oral and written language applications

Skills & Experience

Professional Experience

Previous experience within customer service, internal sales, sales support or a similar commercial roleMinimum of 1 year’s relevant experience preferred

Technical & Specialist Skills

Good working knowledge of Microsoft Office, including Excel and WordExperience using ERP systems such as SAP, BPCS or similar business systemsConfident using email communication platforms such as OutlookUnderstanding of customer service principles and best practicesStrong administrative and data entry skills with good typing accuracyComfortable using a range of computer systems and applicationsProduct knowledge or the ability to quickly learn technical product information

Problem Solving & Organisational Skills

Strong problem-solving and analytical abilitiesAble to prioritise workload and manage multiple tasks effectivelyHigh attention to detail and accuracyStrong organisational and data management skills

Personal Attributes

Excellent interpersonal and communication skills, both verbal and writtenStrong listening and customer service skillsProactive, adaptable and able to use initiativeCalm and professional under pressurePositive and collaborative team playerFluent English language skills; additional languages would be advantageous

Interested?  Please send your cv by return.

 

 

 

INDLS 

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.