Senior Employee Relations Manager up to £65,000

Senior Employee Relations Manager up to £65,000

Location:  London / Hybrid

The Opportunity

We’re partnering exclusively with a leading hospitality brand to appoint a Senior Employee Relations Manager to take ownership of all UK ER activity across a fast-paced, multi-site business. This is a genuinely specialist ER role, ideal for someone who lives and breathes employee relations rather than a broad HR generalist. You’ll be the go-to expert for complex and high-risk cases, shaping policy, driving consistency, and empowering managers to confidently handle day-to-day people matters.

Key Responsibilities

Lead and manage complex, high-risk employee relations cases end-to-endAct as the senior escalation point for ER matters across the UK businessOversee and support an ER Case ManagerStep in directly on highly sensitive, complex, or escalated cases Own and continuously improve ER policies and procedures across the businessLead preparations and implementation work around the Employment Rights Act (ERA) 2026 Partner closely with the Head of People on ER strategy, legal risk, and best practiceUse ER data and trends to identify risks, training needs, and process improvements

What We’re Looking For

Proven experience in a dedicated Employee Relations role at Manager or Senior Manager level, with a strong background handling high-volume and complex ER cases and solid knowledge of UK employment law and upcoming legislative changes, particularly ERA 2026. Candidates should come from fast-paced, multi-site environments within Hospitality, Leisure, or Retail, with strong policy development and implementation experience (a key focus for this role), and be comfortable coaching senior stakeholders and pushing back where needed.

Contact Kate B – or call 0207 790 2666