Customer Service Apprentice

To supply and sell parts to meet published turnover objectives.

Detailed Responsibilities:

To satisfy all customer requirements and increase all aspects of the parts business through direct selling To be fully conversant with all procedures within the department To facilitate Trade sales via phone and email To facilitate internet sales to the public To ensure all customers are dealt with promptly and courteously To be fully aware of the usual trading terms of the dealership To ensure that parts are correctly checked against delivery notes and that they are binned accordingly, and that all orders are checked before the delivery note is signed To ensure that the work area is kept to a high standard of cleanliness To maintain acceptable standards of dress To maintain up-dated displays at all times as per requirements To ensure that old units are returned to the manufacturer in the prescribed manner To attend training courses as specified by the manufacturer To ensure that the procedures for handling cash, cheques and accounts are fully adhered to To report any stock damage or stock losses to the Parts Manager To assist in stock checks when required The Parts Advisor should be able to pack and load parts correctly and should also be acquainted with all despatch matters To maintain good relationships with all suppliers To maintain good working relationships with colleagues in other departments

Training:
Customer Service Level 3

Training Outcome:
Any career progression routes will be discussed upon successful completion of the apprenticeship

Employer Description:
With 75 years of experience in the motoring industry, Fish Brothers have a wealth of experience in providing unbeatable service at fantastic prices whilst establishing a trustworthy, reliable, and friendly service to all its customers.  

Working Hours :
Monday- Friday Shifts to be confirmed

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills