Apprentice Receptionist

As an apprentice, you’ll work at a company and get hands-on experience.

You’ll gain new skills and work alongside experienced staff.

What you’ll do at work:

To provide a high standard of patient service To have thorough knowledge of practice procedures and to work in accordance of written protocols Provide general assistance to the practice team to both clinical and non-clinical Project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare they require Resolve queries/problems from patients, clinicians and associated staff Deal with external agencies such as other practices, secondary care and 3rd party organisations To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff Undertake all clerical, reception and administration duties applicable to the medical practice

Training:
An apprenticeship includes regular training with a college. At least 20% of your working hours will be spent training or studying The successful candidate will complete the Level 2 Customer Service Apprenticeship Standard. This will be delivered in the workplace, with a tutor visiting once a month 

Course content:

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines Demonstrate patience and calmness Show you understand the customer’s point of view Use appropriate sign-posting or resolution to meet your customers needs and manage expectations Maintain informative communication during service recovery

Training Outcome:
Progression onto the next level of qualification and the possibility of full-time employment

Employer Description:

Skerne Medical Group is a rural practice registered with the Care Quality Commission. The practice provides services to around 17,000 patients from three locations: Harbinson House in Sedgefield, Carroll House in Trimdon Colliery and Beveridge House in Fishburn.

We are a well-established training practice providing high standards of patient focused care.  Our practice team consists of 7 GP Partners, 4 Salaried GPs and 3 Clinical Practitioners who are supported by an extensive experienced nursing team along with a full complement of management and administrative staff who all play a part in striving to provide the best possible healthcare for our patients.

Working Hours :
Generally worked across 4 days (Hours to be discussed in interview)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience