Business Services Support Apprentice

During the programme, you will follow a structured development plan with planned rotations across the back-office functions that keep the business running. You’ll gain hands-on experience and a clear understanding of how these teams work together with our operational teams to deliver great outcomes for our clients and customers.

What You’ll Be Doing

As part of the team, you will support the successful delivery of projects by learning and contributing to:

Business knowledge and understanding - Learn our current processes and support continuous improvement across the service function. Customer journey - Understand and evaluate the journey for our customers, identify challenges, and suggest improvements to support customer excellence and efficiency. Stakeholder management - Build relationships with cross-functional teams and colleagues, including participating in meetings. Teamwork - Work closely with experienced colleagues across Business Services, gaining practical knowledge in a collaborative team environment. Technology - Learn how to use our systems and technology tools to ensure the end-user experience is positive.

Training:

You will begin by working towards a Level 3 Customer Service qualification over a 24-month programme, supported by paid day release at college.

Training Outcome:

Potential to progress into a customer service–related role or another position within our Business Services team, subject to opportunities available at the time of apprenticeship completion.

Employer Description:

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 125-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.

Working Hours :
37.5 hours per week, Monday to Friday (including day release). Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills