IT Solutions Technician Apprentice

Providing IT support to office and site staff, including setting up laptops, mobile devices, printers, and troubleshooting basic hardware and software issues Supporting Microsoft 365 systems including Outlook, Teams, SharePoint, and OneDrive, helping staff with file storage, access, and everyday use Assisting with user account setup, password resets, and device security in line with company procedures Maintaining IT equipment records and asset registers, ensuring hardware is correctly logged and updated Liaising with external IT support providers when required and escalating more complex technical issues Learning and applying best practice in data protection, cyber security, and safe working with IT systems

Training:
The apprentice will learn at Shrewsbury College London Road campus for one day per week day-release, with the remaining days of the week on site at Shingler Homes in Myddle

Training Outcome:
Following completion of the apprenticeship role, it is expected that a full time position will be available to the right candidate

Employer Description:

Shingler Homes Ltd is a long established family run housebuilding business based in North Shropshire, specialising in the construction of high-quality new homes across the region. The company is known for its hands-on approach, attention to detail, and commitment to delivering well-designed, sustainable homes that meet the needs of local families. As a growing business, Shingler Homes offers a supportive working environment where employees are encouraged to learn, develop, and contribute to the success of the company.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative