Service Delivery Apprentice

As an apprentice, in addition to formal training, you will gain real hands-on experience in the following areas:

Principles of International shipping (e.g. Incoterms) Key import and export procedures Networking by interacting with Global offices Customer service skills HM Custom’s procedures in relation to the importation of goods from outside of the EU Liaison with shipping lines / airlines and transport providers for cost and routing information Basic consignment profit and loss IT systems and how they support the operation Making and submitting electronic import, export and transit Customs declarations for consignments moving by air, road and ocean freight Provide project coordinators with advice on Customs requirements and procedures to help ensure compliance with Customs regulations Preparation of customs documentation for import and export consignments moving by air, road and ocean freight Review new job requests, identifying and allocating the required Shipping team resources Advising project coordinators of available flights/vessels, routes, freight rates and ancillary charges and recommend the best option Negotiation with freight carriers, establishing freight rates and service levels, making freight bookings and ensuring that the needs of our clients are met Liaising with project coordinators and other departments – transport, warehouse, packing, finance - to ensure the smooth running of jobs Develop relationship with allocated customers Ensures all customer enquiries are responded to promptly and professionally Adhere to Customs Compliance procedures and documentation Ensure each ‘Job File’ is fully and accurately completed reflecting all commercially relevant information and services provided Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise Liaise with Transport & Warehouse teams on shipment or airfreight Liaise directly with overseas offices on shipment or airfreight planning and coordination

Training:
On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3 Allocation of an apprenticeship delivery coach who will carry out regular training Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop Identify, track and support 6 hours off the job training activities Quarterly formal progress review meetings, identifying learning achievements and next steps

Training Outcome:
A permanent role for the successful person with the right attitude Future progression within the company A well-structured personal development plan

Employer Description:

Ligentia operates right at the heart of this dynamic and demanding industry, helping develop more sustainable and agile support chain for some of the worlds most sophisticated retailers and best-known brands, plus plenty of other companies besides.

With expert teams and clever technology, we support customers across sectors including retail, consumer goods brands, automotive and healthcare – solving problems and making sure their goods arrive on-time and in-full, reliably, efficiently, cost-effectively and increasingly, sustainably.

We’ve got some pretty amazing people making it happen. With expert teams in Asia, Australia, Europe, UK and USA made up of over 1300 colleagues spread across 30+ operating locations.

Their talent, tenacity and can-do approach combines seamlessly with software and services to support the whole supply chain, end-to-end. From origin to destination and every point in between; ably supported by a network and community of high-quality partners, to ensure that we deliver what we promise, wherever in the world and whenever that may be.

Our growth story has been strong and consistent, with accelerated expansion in the last 3 years, including investment from Equistone Partners Europe secured in February 2021 and the acquisition of Poland-based VGL Solid Group in October 2022.

In short, Ligentia is a great place to be right now, if you want harness your own knowledge and talents to make an impact and enjoy growing and collaborating with like-minded people.

Working Hours :
Monday - Friday, 9.00am - 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Eager to learn and develop