Customer Service Apprentice (36408)

A normal day would include:

Taking incoming and making outgoing calls Making bookings for customers Dealing with customer queries General Office duties Preparing necessary paperwork Updating the system with accurate notes Meeting and greeting customers on the day Ensuring customer contact details are captured Providing customer updates Follow-up activity to ensure an excellent customer experience Being a team player and displaying a positive attitude towards team members and customers

How you will be supported.

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

From an employer's perspective, you will be assigned a mentor who will train and coach you through the Customer Service Role. Starting with the basics of customer booking and appointments, learning the computer systems, progressing to job shadowing with customers face to face with the end goal of giving you the opportunity to progress onto a Business Administration Apprenticeship level 3.

What will happen next?

New applicants to The Growth Company who meet any basic entry requirements for the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

More about this vacancy and any others you are suitable for Any training you need to complete What the next steps will be

How you could get there

If you are catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

Training Outcome:

Possible progression within the company and progression onto the next level apprenticeship.

Employer Description:

Based in South Cheshire, our fully qualified technicians specialise in the diagnosis, repair and service of Bentley vehicles and other prestige manufacturers. Our experience of working at Bentley Motors makes us appreciate that our customers uphold the experience of quality vehicle servicing almost as much as owning the vehicle itself. Therefore, our aim is to provide a personalised service of an exceptionally high technical standard complemented by competitive labour rates.

Working Hours :
Monday to Friday, hours TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Calm,Professional,Focused,Positive attitude,Smart appearance