Retail Assistant Apprentice

You will gain experience of sales and all aspects of customer service; face to face, on the phone and on-line You will learn to complete online orders to ensure they are processed efficiently and correctly You will develop skills for accurate and efficient handling of in-person transactions in our shop and learn to work to the Royal Opera House Shop service standards You will learn how to advise customers and process orders received by phone, mail and our website Learn how to work in line with our Customer Relationship Management strategy You will learn about the Royal Opera House’s opera and ballet repertoire in order to provide positive and accurate information, advice and assistance in response to all enquiries You will learn how to undertake comprehensive and accurate manual counting in stock-takes as directed You will learn the procedure of opening and closure of shop ensuring security awareness and general vigilance You will learn how to maintain high standard of housekeeping in all shop and storage areas in accordance with safety and security procedures You will learn how to correctly comply with PCI and GDPR requirements in relation to dealing with card payments and personal data

Training:
You will study for a Level 2 Retailer Apprenticeships Standard Sessions will be delivered online with time in your working week assigned to your study You will have a personal learning coach who will ensure you are making progress on your course The provider can also provide any additional learning support you might require to ensure you are successful The provider will guide you through the end point assessment period on completion of your qualification You can take functional skills in maths and English (if required)

Training Outcome:
We hope that during your time with our retail team you will gather skills and experience that will take you on to other retail positions in either customer facing roles or online retail You may develop an interest in pursuing a different role such as buyer or customer service manager in future and this should be an excellent springboard into your developing a career

Employer Description:

The Royal Ballet & Opera (www.roh.org.uk) is one of the most famous stages in the world for opera and ballet. The iconic theatre is home to The Royal Ballet, The Royal Opera and the Orchestra of the Royal Opera House, with more than 290 performances given in the main auditorium each year. More than 950 staff work at the Royal Ballet & Opera in areas ranging from lighting, costume making, set building and scenic art, marketing, finance, box office, IT and fundraising and our apprenticeships scheme works across all areas.

Working Hours :
Monday - Sunday rota of shifts, may work evenings and weekends, working hours TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Flexible approach